Inglis, Whirlpool, Admiral, Kenmore, Kitchen aid and Roper Washer (DIRECT DRIVE)


Problem Solving Chart
	1. Washer will not operate
	2. Water will not enter washer
	3. Water level too low.
	4. Drive motor will not run.
	5. Washer will not agitate
	6. Knock during agitation.
	7. Tries to agitate during spin
	8. No agitate or spin but drive motor runs.
	9. Water does not drain from washer
	10. Basket is slow or will not spin.
	11. Washer leaks water or splashes water on floor
	12. Washer will not spray rinse
	13. Washer will not shut off.
	14. Washer shakes or moves around
	15. Water will not shut off
	16. No hot water
	17. No cold water
	18. Washer damages clothes
	19. Timer does not advance.
	20. Washer leaks oil.
	21. Basket won't stop in 7 seconds
	22. Brake squeal

Problem	Possible Cause	Repair procedure

1. Washer will not operate	A. No electrical power	Check electrical power
	B. Power cord	Check power cord
	C. Open circuit in timer	Check timer
	D. Short (bare wire touching metal)	Check all wiring
		(BACK TO TOP)

2. Water will not enter washer	A. No electrical power	Check electrical power
	B. Power cord	Check power cord
	C. Water faucets closed	Make sure water faucets are
		turned on
	D. Inlet hoses kinked	Move inlet hoses to prevent
		kinking
	E. Plugged inlet hose screens	Remove screens from inlet
		hoses and clean
	F. Inlet mixing valve	Check inlet mixing valve
	G. Water level switch	Check water level switch
	H. Water temperature switch	Check water temperature switch
	I. Timer	Check timer
	J. Loose terminal	Check terminal connections on
		above parts
	K. Broken wire in wiring harness	Check for Broken wire
		(BACK TO TOP)

3. Water level too low.	A. Water level switch	Check water level switch
		(BACK TO TOP)

4. Drive motor will not run.	A. No electrical power	Check electrical power
	B. Power cord	Check power cord
	C. Drive motor overheated,	Allow motor thermal overload
		to cool
	D. Drive motor start switch	Check start switch
	E. Drive motor	Check drive motor
	F. Water level switch	Check water level switch
	G. Pump	Check pump
	H. Timer	Check timer
	I. Lid open in "SPIN CYCLE"	Close lid
	J. Lid open in last 2 min. of agitate.	Close lid
	K. Loose terminal	Check terminal connections
	L. Broken wire in wiring harness	Check for broken wire
	M. Gear case	Replace gear case
		(BACK TO TOP)

5. Washer will not agitate	A. water level switch	Check water level switch
	B. Drive motor start switch	Check start switch
	C. Drive motor	Check drive motor
	D. Timer	Check timer
	E. Gear case	Replace gear case
	F. Loose terminal	Check terminal connections
	G Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

6. Knock during agitation.	A. Suspension sticking	Clean suspension plate and pads
	B. Agitator splines	Check agitator
		(BACK TO TOP)

7. Tries to agitate during spin	A. Broken drive motor coupling	Check drive motor coupling
	B. Gear case	Replace gear case
		(BACK TO TOP)

8. No agitate or spin but drive motor runs.	A. Broken drive motor coupling.	Check drive motor coupling
		(BACK TO TOP)


9. Water does not drain from washer	A. Drain hose kinked.	Move drain hose
	B. Too much suds.	Add cold water
	C. Incorrect drain height	Read your installation instructions
	D. Plugged drain hose	Remove obstruction
	E. Pump	Check pump
	F. Timer	Check timer
	G. Lid switch	Check lid switch
	H. Loose terminal	Check terminal connections
	I. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

10. Basket is slow or will not spin.	A. Lid open	Close lid
	B. Water level switch	Check water level switch
	C. Lid switch	Check lid switch
	D. Drive motor start switch	Check start switch
	E. Drive motor	Check drive motor
	F. Timer	Check timer
	G Weak clutch spring	Replace clutch spring
	H. Clothes between basket and tub	Remove clothes
	I. Gear case	Replace gear case
	J. Loose terminal.	Check terminal connections
	K. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

11. Washer leaks water or splashes water on floor.	A. Hose not secured	Make sure hose clamps are tight
		both inside and out of the washer
	B. Hose leaks	Check hose and replace
	C. Pump	Check pump
	D. Use of low water level with	Use higher water level
	agitation
		(BACK TO TOP)

12. Washer will not spray rinse	A. Inlet mixing valve	Check inlet mixing screens
	B. Water temperature	Check water temperature
	switch	switch
	C. Timer	Check timer
	D. Loose terminal	Check terminal connections
	E. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

13. Washer will not shut off.	A. Timer	Check timer
		(BACK TO TOP)

14. Washer shakes or moves around	A. Shipping material not removed	Remove shipping material.
	B. Unbalanced load	Move clothes evenly around
		basket
	C. Washer not level.	Adjust the front feet and rear
		leveling feet
	D. Weak flooring	Floor must be solid
	E. Basket ballast missing	Replace basket
	F. Suspension plate	Check suspension plate
	G. Suspension pads	Check suspension pads
	H. Tub support	Check tub support
	I. Suspension springs	Check suspension springs
		(BACK TO TOP)

15. Water will not shut off	A. Inlet mixing valve	Listen for running water. If you here
		running water the valve is stuck
		and must be replaced.
	B. Water level switch	Check water level switch
	C. Air leak or kink in water	Check hose
	level switch hose
	D. Air leak in pressure dome	Check pressure dome
	E. Timer	Check timer
		(BACK TO TOP)

16. No hot water	A. Inlet mixing valve	Check inlet mixing valve.
	B. Water temperature switch	Check water temperature switch
	C. Timer	Check timer
	D. Loose terminal	Check terminal connections
	E. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

17. No cold water	A. Inlet mixing valve	Check inlet valve
	B. Water temperature switch	Check water temperature switch
	C. Timer	Check timer
	D. Loose Terminal	Check terminal connections
	E. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

18. Washer damages clothes	A. Too much bleach or fabric	Read your LAUNDRY GUIDE
	softener poured on clothes
	B. Too many clothes	Read your LAUNDRY GUIDE
	C. Agitator	Check agitator
	D. Basket	Check basket
	E. Water level too low	Increase water level
	F. Foreign objects	Remove
		(BACK TO TOP)

19. Timer does not advance.	A. Timer motor	Check timer motor
	B. Timer	Check timer
	C. Water level switch	Check water level switch
	D. Loose terminal	Check terminal connections
	E. Broken wire in wiring harness	Check for broken wire
		(BACK TO TOP)

20. Washer leaks oil.	A. Gear case	Replace gear case
		(BACK TO TOP)

21. Basket won't stop in 7 seconds	A. Brake shoe rollers, cam or	Replace
	lining
		(BACK TO TOP)

22. Brake squeal	A. Linings	Replace
		(BACK TO TOP)

Problem Solving Chart