PROBLEM

POSSIBLE CAUSE

REPAIR PROCEDURE

1. Refrigerator compartment too warm. Compressor runs

A. Improper food distribution

Move the food around to allow

air circulation through cabinet; no

large sacks

B. Door open too long

Plan amount of door openings and for

shorter period when possible. Turn

control knob colder, if necessary

C. Located near heat (range)

Move away from heat if possible. Turn

control dial colder

D. Door gasket

Check door gasket. Unlevel

cabinet; causes twisting. Loose

hinges, defective magnets, binding

gasket on hinge side.

Twisted door, gasket hitting breaker

trim

E. Door (light) switch

Check door (light) switch

F. Defrost heater

Check defrost heater

G. Air baffle (Manual Defrost

Turn to SUMMER (open) position

Models)

H. Heavy frost (Manual Defrost

Never allow more than 1/4" of frost to

Models)

build up on evaporator

(Frostless Models)

See problem H

I. Thermostat

Check thermostat. Set control knob

to colder position. Feeler tube not

clamped firmly. Feeler tube

contacting evaporator at incorrect point.

Plastic barrier wrong dimensions, torn

or not used (if required)

J. Air damper control

Turn to provide cold air

K. Air flow

Check fan. Loose shroud, fan cover, air

deflector. Tighten screws. Check for

blocked air duct; remove obstruction.

Check for plugged defrost water drain

obstructing return air flow (forced air

models). Check summer-winter baffle-

if closed, open. (Manual defrost)

L. Defrost bi-metal

Check defrost bi-metal

M. No air movement over

Check condenser fan

condenser

Check condenser for lint & dust. Vacuum

if needed. Check grille openings

N. Sealed system

Call your nearest Authorized WHIRLPOOL

Factory Service Branch for service

2. Storage temperatures too cold

A. Thermostat

Check thermostat. Turn to warmer setting

Higher elevations need altitude adjustment

B. Air damper control, circulation

Turn to provide proper air

C. Air baffle. (Manual Defrost

Turn to WINTER (closed) position

Models)

3. Freezer too warm. Compressor runs

A. Warm food placed in freezer

Read your use and care guide

B. Air damper control

Turn to provide cold air

C. Needs defrosting. (Manual

Never allow more than 1/4" of frost to

Defrost Models)

build up on evaporator

D. Freezer fan motor

Check fan motor

(Frostless models)

Check fan blade to make sure it's not

hitting anything

E. Stays in defrost too long

Check defrost bi-metal

(Frostless models)

F. Evaporator coil blocked with

See problem4

frost

G. Room temperature too cold

Room temperature must be above 50ºF(12.8ºC)

4. Frost collects on evaporator (Frostless Models)

A. Defrost heater

Check defrost heater

B. Defrost bi-metal

Check defrost bi-metal

C. Defrost Timer

Check defrost timer

D. Door gasket

Check door gasket for good seal

E. Door left open

Close door

F. Plugged defrost drain

Check drain and remove any matter

5. Frost collects on evaporator (Cycle Defrost)

A. High room temperature

High room temperature causes unit to run

100%

B. Thermostat

Check thermostat

6. Ice build up on freezer liner

A. Liner drain hole, trap tube or

Check and remove any matter

connector tubes, plugged

B. Unlevel cabinet causing poor

Level cabinet

drainage

C. Defrost timer

Check defrost timer

7. Heavy frost build-up (Manual Defrost Freezers)

A. Door gasket

Check door gasket for good seal

B. Door opened and closed a lot

Read your "Use and Care Guide"

Unpackaged or unsealed foods

8. Icing on refrigerator liner

A. Drip trough heater

Check heater

B. Insulation cracked between

Call your nearest Authorized WHIRLPOOL

compartments

Factory Service Branch for service

C. Air ducts

Check screws and tighten if needed

9. Long running time

A. Condenser fan

Check condenser fan

B. Condenser

Check condenser for lint & dust. Vacuum

if needed.

C. Fan motor

Check fan motor

D. Defrost heater

Check defrost heater

E. Thermostat

Check thermostat, Knob set too cold.

Turn to lower setting

F. Air damper control

Turn to provide more cold air to refrigerator

section

G. Door gasket

Check door gasket for good seal

H. Air flow

Check ducts, seals and tighten any screws

I. Heavy frost (Manual

Never allow more than 1/4" of frost to build

defrost models)

up on evaporator

J. Normal use

High room temperature warm food placed in

freezer or refrigerator door opened and

closed too much

K. Sealed system

Call your nearest Authorized WHIRLPOOL

Factory Service Branch for service

10. Compressor will not start

A. No electrical power

Check electrical power

B. Defrost timer

Check defrost timer

C. Thermostat

Check thermostat

D. Relay

Check relay

E. Overload

Check overload

F. Start capacitor

Check start capacitor

G. Compressor

Check compressor

11. Compressor cycles on overload

A. No electrical power

Check electrical power

B. Condenser fan

Check condenser fan

C. Relay

Check relay

D. Overload

Check overload

E. Start capacitor

Check start capacitor

F. Compressor

Check compressor

12. Compressor runs - no refrigeration

A. No air movement over condenser

Check condenser for lint & dust.

Vacuum if needed

B. Condenser fan

Check condenser fan

C. Sealed system

Call your nearest Authorized WHIRLPOOL

Factory Service Branch for service

13. Sweating (outside of cabinet)

A. Power saver switch on DRY or

Move switch to DAMP or REDUCE

SAVES ENERGY switch

MOISTURE. Check switch

B. Stile heater

Check stile heater

C. Mullion heater

Check mullion heater

D. Cabinet too cold

Check control dial setting and move to

warmer setting

E. Damp area or humid climate

If room humidity is 90% or higher, sweating

is normal - will stop with humidity drop

14. Sweating (inside of cabinet)

A. Door gasket

Check door gasket for good seal

B. Freezer frame heater (freezer

Check freezer frame heater

mate)

C. Poor air flow inside cabinet

Check condenser fan. Check shelving for

any covering, aluminum foil etc.

D. Summer - winter baffle open

Close baffle to slow down air flow

Manual defrost

E. Cabinet too cold

Check control dial setting and move to

warmer setting

F. High humidity in room

When humidity drops sweating will stop

G. Uncovered liquid foods or hot

Cover foods not covered

foods placed inside

H. Air ducts blocked

Remove obstruction

15. Water collects in bottom of liner

A. Evaporator drain trough clogged

Remove obstruction

or drain hole plugged

B. Drain tube or fitting kinked or

Remove obstruction

clogged

16. Water on floor

A. Defrost water pan

Check pan for proper location and any

defects

B. Plugged drain

Remove obstruction

C. Suction tube sweating

Wrap suction tube (largest tube) with

insulation tape or call your nearest

Authorized WHIRLPOOL Factory Service

Branch for service

17. Noise

A. Screws

Tighten all screws

B. Loose Parts

Tighten parts and/or readjust

C. Fan motors & blades

Check fan motors, blades readjust

18. Foods dry out (Forced Air Models)

A. Cold control

Check control dial setting and move to

warmer setting

B. Door gasket

Check door gasket for good seal

C. Crisper seals

Check crisper seals for good seal

D. Food not covered properly

Read your use and care guide

E. Food stored too long

Read your use and care guide

19. Odor

A. Improper wrapping of foods in the

refrigerator or freezer section

B. Hard water

C. Old ice

D. Ice bin needs cleaning

E. Hidden odor

F. Spoiled food

G. Dried food spills

H. Wipe off the drips on the neck

of catsup bottles and salad

dressing bottles