Problem solving chart

1. Dishwasher will not operate

2. Dishwasher does not make a complete cycle

3. Water does not enter dishwasher
4. Water does not drain from dishwasher
5. Too much water in dishwasher
6. Dishwasher leaks water
7. Damaged porcelain
8. Noise (other than water striking dishes or sides of tub)
9. Unsatisfactory drying
10. Low water level (proper water level is when the heater is under the water)
11. Motor overload keeps shutting off dishwasher

PROBLEM

POSSIBLE CAUSE

REPAIR PROCEDURE

     

1. Dishwasher will not operate

A. No electrical power

Check electrical power

 

B. Door switch

Check door switch

 

C. Open circuit in timers

Check timers

 

D. Short (bare wire touching metal)

Check all wiring for bare wire or terminal

   

touching metal

 

E. Loose terminal

Check all terminal connections

 

F. Broken wire in wiring harness

Check for broken wire

 

G. Thermal Fuse

Check thermal fuse

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2. Dishwasher does not make a complete cycle

A. No electrical power

Check electrical power

B. Drive motor

Check drive motor

 

C. Thermostat

Check thermostat

 

D. Push - button switch

Check push - button switch

 

E. Start relay

Check start relay

 

F. Open circuit in timers

Check timers

 

G. Short (bare wire touching metal)

Check all wiring for bare wire or terminal

   

touching metal

 

H. Loose terminal

Check all terminal connections

 

I. Broken wire in wiring harness

Check for broken wire

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3. Water does not enter dishwasher

A. Water faucet closed

Open water faucet

B. Overfill switch

Check overfill switch

 

C. Water inlet valve

Check water inlet valve

 

D. Push - button switch

Check push - button switch

 

E. Open circuit in timers

Check timers

 

F. Short (bare wire touching metal)

Check all wiring for bare wire or terminal

   

touching metal

 

G. Loose terminal

Check all terminal connections

 

H. Broken wire in wiring harness

Check for broken wire

 

I. Water supply line or hoses kinked

Move supply line or hoses to prevent kinking

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4. Water does not drain from dishwasher

A. Drain line or hose kinked

Move drain line or hoses to prevent kinking

B. Pump

Check pump

 

C. Drive motor (non reversing)

Check drive motor

 

D. Start relay

Check start relay

 

E. Open circuit in timers

Check timers

 

F. Short (bare wire touching metal)

Check all wiring for bare wire or terminal

   

touching metal

 

G. Loose terminal

Check all terminal connections

 

H. Broken wire in wiring harness

Check for broken wire

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5. Too much water in dishwasher

A. Water inlet valve

Check water inlet valve

B. Open circuit in timers

Check timers

 

C. Overfill switch harness

Check overfill switch

 

D. Water did not drain from dishwasher

Refer to problem 4

 

E. Water inlet valve flow washer

Check water inlet valve for washer for correct

   

size. See your customer repair parts list for

   

part number

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6. Dishwasher leaks water

A. Door gasket

Check door gasket

 

B. Door latch

Check door latch and adjust

 

C. Heater supports

Check heater support nuts and washers

 

D. Too much water in dishwasher

Refer to problem 5

 

E. Pump

Check pump

 

F. Pump gasket

Check gasket

 

G. Overfill switch

Check overfill switch

 

H. Water supply or drain line (hoses) split

Check hoses and clamps

 

I. Inlet tube and hose

Check inlet tube and hose

 

J. Tub (porcelain)

Repair with Epoxy Patch Kit

 

K. Split on pump boot

Split in front of rubber pump boot causing

   

too much water hitting front of dishwasher

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7. Damaged porcelain

A. Shipping or customer misuse

Repair with Epoxy Patch Kit

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8. Noise (other than water striking dishes or sides of tub)

A. Spray arm

Check spray arm hitting dishes plus

 

tighten the cap and bearing

B. Foreign matter in tub

Check for broken dishes, hard type foods etc.

 

C. Pump

Check for objects in pump

 

D. Dishwasher not level

Adjust the front and rear feet

 

E. Low water level

Heater should be under the water. Check

   

overfill switch

 

F. Screws

Tighten all screws

 

G. Improper loading of dishes

Read your Use and Care Guide

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9. Unsatisfactory drying

A. Heat element

Check heat element

 

B. Low water temperature

Water should be 140 degrees or hotter in

   

dishwasher in the last rinse

 

C. Improper use

Read your Use and Care Guide

 

D. Loose terminal

Check all terminal connections

 

E. Broken wire in wiring harness

Check for broken wire

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10. Low water level (proper water level is when the heater is under the water)

A. Overfill switch

Check overfill switch

B. Water inlet valve flow washer

Check water inlet valve flow washer for correct

 

size. See your customer repair parts list.

 

C. Water inlet valve screen

Check screen in inlet valve

 

D. Water supply line or hoses kinked

Move supply line or hoses to prevent kinking

 

E. Low water pressure

Check with your water department or check

   

your own well pump. Rate should be with

   

flowing water. Minimum of 15 P.S.I to a

   

maximum of 20 P.S. I. (pounds per square

   

inch)

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11. Motor overload keeps shutting off dishwasher

A. Drive motor (start winding & ground)

Check drive motor

B. Locked rotor (drive motor

Check for any obstructions and remove

 

C. Start relay

Check start relay

 

D. Tight drive motor bearing

Turn the shaft on the drive motor to be

sure it's free turning