PROBLEM

POSSIBLE CAUSE

REPAIR PROCEDURE

1. Refrigerator does not cool (compressor, lights do not operate)

A. No power to refrigerator (open fuse or circuit breaker)

Check power supply

B. Power cord defective (not plugged in, broken wire)

Check power cord

C. Open internal wiring (open wire or connector)

Check wiring and connections

2. Refrigerator does not cool (lights operate, compressor does not operate)

turned "OFF"

Check temperature control

B. Temperature control defective

Check temperature control

C. Defrost control defective (stuck in defrost position)

Check defrost control

D. Relay defective (burned contacts or terminal)

Check relay

E. Guardette protector defective (open or broken wire)

Check Guardette protector

F. Open internal wiring (open wire or connector)

Check wiring and connections

G. Compressor defective (windings burned out)

Check compressor

H. Compressor defective

CALL SERVICE TECHNICIAN

3. Refrigerator does not cool (lights operate) and compressor

A. Refrigerant leak (loss of refrigerant)

CALL SERVICE TECHNICIAN

B. Refrigeration system restricted (system contaminated)

CALL SERVICE TECHNICIAN

C. Compressor defective (broken valve, internal leak)

CALL SERVICE TECHNICIAN

4. Refrigerator not cool/cold enough (compressor, lights operate)

A. Temperature control set too low

Check temperature

B. Dirty condenser (clogged with lint, dust)

Clean condenser

C. Condenser fan defective (no air flow over condenser

Check condenser fan

D. Evaporator fan defective (no air flow over evaporator

Check evaporator fan

E. Defrost control defective (evaporator frost clogged)

Check defrost control

F. Defrost heater defective (evaporator frost clogged)

Check defrost heater

G. Defrost thermostat defective (evaporator frost-clogged)

Check defrost thermostat

5. Refrigerator too cold

A. Temperature control set too high

Check temperature

B. Temperature control defective

Check temperature control

6. Refrigerator runs too much

A. Temperature control set too high

Check temperature

B. Dirty condenser (clogged with lint, dust)

Clean condenser

C. Door gasket not sealing (gasket torn, not sealing)

Check door gasket

D. Door improperly adjusted (door not closing properly)

Check door alignment

E. Condenser fan defective (no air flow over condenser)

Check condenser fan

F. Light switch defective (light stays on when door is closed)

Check switch

G. Temperature control defective

Check temperature control

7. Evaporator fails to defrost automatically (automatic models)

A. Defrost control defective (won't advance, contacts burned)

Check defrost control

B. Defrost heater defective (open element)

Check defrost heater

C. Defrost thermostat defective (open contacts)

Check defrost thermostat

D. Open internal wiring (open wire or connector)

Check wiring and connections

8. Interior light does not work

A. Light bulb burned out

Check light bulb

B. Light switch defective (open contacts)

Check light switch

C. Open internal wiring (open wire or connector)

Check wiring and connections

9. Water on floor

A. Drain pan mispositioned

Check drain pan

B. Drain pan defective (pan cracked, split, leaking)

Check drain pan

C. Leaking water valve (fitting may be loose)

Check water valve

10. Ice in drain trough or watering liner bottom

A. Drain tube stopped or clogged

Check and clean drain tube

B. Water leaking from icemaker

Check icemaker seal

11. Moisture on liner sides, shelves (sweating inside)

A. Door gasket defective (gasket torn, not sealing)

Check door gasket

B. Door improperly adjusted (door not closing properly)

Check door alignment

C. Liner heater defective

CALL SERVICE TECHNICIAN

12. Moisture on cabinet or door exterior (sweating)

A. Energy saver switch improperly set

Check switch setting

B. Door gasket defective (gasket torn, not sealing)

Check door gasket

C. Cabinet heater defective

CALL SERVICE TECHNICIAN

D. Insulation wet

Check insulation-remove breaker strips

13. Frost builds up quickly on evaporator

A. Door gasket defective (gasket torn, not sealing)

Check door gasket

B. Door improperly adjusted (door not closing properly)

Check door alignment

14. Door out of alignment (nonaligned with cabinet or other door)

A. Cabinet not level (uneven, foot uneven)

Check cabinet level

B. Door improperly adjusted (out of alignment)

Check door alignment

15. Noisy operation

A. Cabinet not level

Check cabinet level

B. Drain pan rattling

Check drain pan

C. Compressor loose in mounts (front or rear)

Check compressor

D. Condenser fan motor defective

Check condenser fan

E. Evaporator fan motor defective

Check evaporator fan motor

16. Odor in refrigerator

A. Uncovered food

Store food properly

B. Accumulated spills or food particles

Clean refrigerator

C. Drain pan and drain tube need cleaning

Check drain pan

17. Breaker strips damaged

A. Breaker strip cracked

Remove and replace breakers

18. Shelves uneven or unsteady

A. Shelf supports damaged or missing

Replace shelf supports

19. Damaged trim

A. Trim damaged or missing (handles damaged)

Replace trim or handles

20. Damaged paint finish

A. Finish discoloration

Clean and polish

B. Scratches and nicks

Retouch affected area

C. Cabinet or door finish damaged or rusting

Respray cabinet, doors

(large area)

II. UPRIGHT AND CHEST FREEZERS

21. Freezer is not cold (compressor, lights do not operate)

A. No power to freezer (open fuse or circuit breaker)

Check power supply

B. Power cord defective (not plugged in, broken wire)

Check power cord

C. Open internal wiring (open wire or connector)

Check wiring and connections

22. Freezer does not cool (lights operate, compressor does not operate)

A. Temperature control turned to "OFF"

Check temperature control

B. Temperature control defective

Check temperature control

C. Defrost control defective (stuck in defrost position)

Check defrost control

D. Relay defective (burned contacts or terminal)

Check relay

E. Guardette protector defective (broken wire or open)

Check Guardette protector

F. Open internal wiring (open wire or connector)

Check wiring and connections

G. Compressor inoperative

Check compressor

H. Compressor defective

CALL SERVICE TECHNICIAN

23. Freezer is not cold (compressor, lights do not operate)

A. Refrigerant leak (loss of refrigerant)

CALL SERVICE TECHNICIAN

B. Refrigeration system restricted (system contaminated)

CALL SERVICE TECHNICIAN

C. Compressor defective (broken valve, internal leak)

CALL SERVICE TECHNICIAN

24. Freezer not cold enough

A. Temperature control set too low

Check temperature

B. Dirty condenser (some upright models

Clean condenser

C. Condenser fan defective (some upright models)

Check condenser fan

D. Evaporator fan defective (automatic defrost models)

Check evaporator fan

E. Defrost control defective (evaporator frost-clogged)

Check defrost control

F. Defrost heater defective (evaporator frost-clogged)

Check defrost heater

G. Defrost thermostat defective (clogged-clogged)

Check defrost thermostat

25. Freezer runs too much

A. Temperature control set too high

Check temperature

B. Dirty condenser (some upright models)

Clean condenser

C. Door gasket defective (gasket torn, not sealing)

Check door gasket

D. Door improperly adjusted (door not closing properly)

Check door alignment

E. Condenser fan defective (no air flow over condenser)

Check condenser fan

F. Light switch defective (light stays on when door is closed)

Check light switch

G. Temperature control defective

Check temperature control

26. Evaporator fails to defrost automatically (automatic defrost models)

A. Defrost control defective (won't advance, contacts burned)

Check defrost control

B. Defrost heater defective (open element)

Check defrost heater

C. Defrost thermostat defective (open contacts)

Check defrost thermostat

D. Open internal wiring (open wire or connector)

Check wiring and connections

27. Interior light does not work

A. Light bulb burned out

Check light bulb

B. Light switch defective (open contacts)

Check light switch

C. Open internal wiring (open wire or connector)

Check wiring and connections

28. Ice in liner bottom (automatic defrost model)

A. Drain tube stopped or clogged

Check and clean drain tube

29. Frost builds up quickly

A. Door gasket defective (gasket torn, not sealing)

Check door gasket

B. Door improperly adjusted (door not closing properly)

Check door alignment

30. Door out of alignment

A. Cabinet not level

Check cabinet level

B. Door improperly adjusted (out of alignment)

Check door alignment

31. Noisy operation

A. Cabinet not level

Check cabinet level

B. Drain pan rattling

Check drain pan

C. Compressor loose in mounts (front or rear)

Check compressor

D. Condenser fan motor defective (some upright models)

Check condenser fan

E. Evaporator fan motor defective (automatic defrost models)

Check evaporator fan

32. Damaged paint finish

A. Finish discoloration

Clean and polish

B. Scratches and nicks

Retouch affected areas

C. Cabinet or door finish damaged or rusting (large area)

Respray cabinet, doors

33. Shelves uneven or unsteady (not holding in place)

A. Shelf supports damaged or missing

Replace shelf supports

34. Breaker strip cracked

A. Breaker damaged by blow

Replace breaker strip

III. ICEMAKERS AND DISPENSERS

35. Intermittent or no operation

A. Icemaker control turned to "OFF" position

Check icemaker control

B. Icemaker power cord making poor connection

Check icemaker power cord

C. No water supply to icemaker

Check water supply

D. Icemaker motor defective

CALL SERVICE TECHNICIAN

36. Ice cubes discolored or cloudy

A. High mineral content in water

Check water supply, add filter

37. Ice cubes too small

A. Inadequate water supply

Check water supply

38. Poor ice rate (operation too slow)

A. Temperature in freezer too high (setting incorrect)

Check temperature

39. Water on floor

A. Water line fittings loose

Check valve fittings

B. Water valve leaking

Check water valve

C. Water dispenser reservoir or tubing leaking

Check reservoir

40. Water or ice build-up in freezer or bucket

A. Fill cup not sealed to mold

Check fill cup seal

B. Mold seal leaking

Check mold seal

41. Dispenser does not dispense water properly

A. Inadequate water supply

Check water supply

B. Reservoir and/or tubing leaking or frozen

Check reservoir and tubing

C. Faulty water dispenser switch

Check dispenser switch

D. Leak in internal dispenser tubing

CALL SERVICE TECHNICIAN

42. Dispenser water unsatisfactory (water cloudy)

A. High mineral content in water

Check water supply, add filter