Problem Solving Chart
PROBLEM
POSSIBLE CAUSE
REPAIR PROCEDURE
A. No power to dishwasher
Check power supply
(house fuse or circuit
breaker blown
B. Poor power supply
Check power connection
C. Power cord defective
Check power cord
(convertible models and
come built-ins)
D. Open wire to timer, latch
Check wiring and connections
switch or pushbutton
switch
E. Open door latch switch
Check switch, check wiring
and connections
F. Open pushbutton switch
Check switch, check wiring
and connections
G. Timer defective
Check timer, check wiring
and connections
2. Motor does not run or hum (initial water fill OK and timer advances)
A. Open wire between timer
Check wiring and connections
between timer and motor
B. Motor defective
Check motor/pump assembly
Check wiring and connections
C. Open timer contacts
Check timer, check wiring
and connections
A. Grader/cutter bound
Check cutter
B. Motor seal stuck
Check motor seal
A. Timer knob turned past
Select cycles correctly (see
beginning of fill
use & care book)
B. Closed house water
Open valve or faucet
valve or faucet
C. Low house water pressure,
Repair plumbing
kinked or clogged pipes
D. Clogged water inlet valve
Check water inlet valve
screen
E. Open wire to water inlet valve
Check water inlet valve, check
wiring and connections
F. Open or improperly adjusted
Check float switch, check
float switch
wiring and connections
G. Open water inlet valve solenoid
Check water inlet valve, check
coil
wiring and connections
H. Open timer contacts
Check timer, check wiring and
connections
I. Kinked fill hose (convertible
Straighten hose
models only)
A. Float obstructed or binding
Check float
B. Water inlet valve stuck open
Check water inlet valve
A. Open cycle extender switch
Check switch, check wiring
(POTSCRUBBER models)
and connections
B. Timer defective
Check timer, check wiring
and connections
A. Poor connection of terminal in
Check timer, check wiring and
timer connector block
connections
B. Open cycle extender switch
Check switch, check wiring and
(POTSCRUBBER models)
connections
C. Timer defective
Check timer, check wiring and
connections
A. Some water should remain in
See Use and Care Book
sump
B. Clogged air gap, kinked or
Check air gap & drain lines
clogged drain hose
C. Disposer hopper not empty
Check disposer
D. Plug left in disposer drain line
Check drain line connection
connection
E. Foreign object in pump
Check motor/pump assembly
F. Drain valve solenoid binding or
Check drain valve solenoid
damaged
G. Poor connections at drain valve
Check drain valve solenoid, check
solenoid
wiring and connections
A. Dishwasher not level
Adjust leveling legs
B. Door not closing tightly
Adjust latch strike
C. Gasket damaged
Check gaskets
D. Split hose--built-in models
Replace hose
E. Split hose--convertible models
Replace hose
F. Loose connection at water
Check water inlet valve
inlet valve
G. Loose connection at pump
Adjust clamps
housing
H. Damaged pump housing
Check motor/pump assembly
I. Motor seal defective
Replace motor seal
J. Crack in water inlet valve
Check water inlet valve
K. Excess suds produced in
Use correct amount of dishwashing
wash cycle
detergent (see use and care book)
Wipe up any rinse agent spilled
when filling dispenser. Scrape
plates and rinse glasses before
loading
A. Detergent is old and caked
Clean detergent cup (see use and
care book) Use fresh detergent
B. Dishes block water from
Load dishwasher properly
detergent cup
C. Not enough water pressure to
Check water inlet valve
get water to cup
D. Detergent cup cover is binding--
Replace detergent cup
single or dual cup
E. Detergent cup cover is binding--
Replace detergent cup cover
molded-cup type
F. Detergent dispenser mechanism
Check detergent dispenser
inoperative--single or dual cup
type
G. Detergent dispenser mechanism
Check detergent dispenser
inoperative--molded-cup type
11. Rinse agent dispenser does not release rinse agent (electrical dispenser)
A. No rinse agent in dispenser
Check rinse agent level
B. Bimetal inoperative
Check rinse agent dispenser, check
wiring and connections
C. Open timer contacts
Check timer, check wiring and
connections
12. Rinse agent dispenser does not release rinse agent (mechanical dispenser)
A. No rinse agent in dispenser
Check rinse agent level
B. Trip arm bent or broken
Check rinse agent dispenser
C. Timer trip lever bushing missing
Check rinse agent dispenser
or damaged
A. Fill cap not tight
Check fill cap fit
B. Valve pin not seating
Check rinse agent dispenser
C. Dispenser tank cracked
Replace tank
D. Bimetal improperly adjusted
Adjust bimetal
A. Fill cap not tight
Check fill cap fit
B. Dispenser tank cracked
Replace tank
A. Water not hot enough
Adjust water heater, Check control
thermostat (some models)
B. Improper loading
Load dishwasher correctly
C. Detergent old, or incorrect
Use fresh detergent, correct type
type or amount
and amount
D. Detergent cup caked
Clean detergent cup (see use and
care book)
E. Improper cycle selection
Choose proper cycle (see use and
care book)
F. Pushbutton not fully seated
See use and care book
G. Suds in dishwasher tub
Clean rinse agent spills immediately
Use proper dishwasher detergent
H. Clogged house drain or air gap
Clean drain or air gap
I. Kinked or clogged drain hose
Check drain hose
J. Foreign object in pump
Check motor/pump assembly
K. Foreign object in wash system
Check wash system
L. Spray arm hub broken or
Check wash system, check motor/
inoperative
pump assembly
M. Power Tower sprayer incorrectly
Check wash system
threaded on hub
N. Pump gate valve not seating
Check drain valve solenoid, check
motor/pump assembly
O. Water inlet valve solenoid opens
Check water inlet valve
when hot (intermittent)
P. Detergent dispenser inoperative
Check detergent dispenser
single or dual cups
Q. Detergent dispenser inoperative
Check detergent dispenser
molded-cup type
R. Wash system gasket defective
Check wash system
S. Rinse agent leaks into tub during
Check rinse agent dispenser
wash or dry period--electrical
dispenser
T. Rinse agent leaks into tub during
Check rinse agent dispenser
wash or dry period--mechanical
dispenser
U. Drain valve return spring broken or
Check drain valve solenoid
missing
A. Water not hot enough
Adjust water heater
B. Energy saver dry option selected
See use and care book
(some models)
C. Rinse agent not used
Use rinse agent
D. Rinse agent does not dispense
Check rinse agent dispenser, check
properly--electrical dispenser
wiring and connections
E. Rinse agent does not dispense
properly--mechanical dispenser
Check rinse agent dispenser
F. Poor connections at Calrod heating
Check Calrod heating unit, check
unit
wiring and connections
G. Defective Calrod heating unit
Check Calrod heating unit
H. Calrod heating unit fuse blown
Check Calrod heating unit
(some models)
I. Open timer contacts
Check timer, check wiring and
connections
J. Open safety thermostat
Check safety thermostat
A. Some is normal--caused by steam
See use and care book
from vent
A. Door latch strike bent or out of
Adjust door latch strike
position
B. Cabinet opening out of square
Install correctly
(built-in models)
C. Door drags on cabinet (built-in
Install correctly
models)
D. Door hits countertop mounting
Adjust mounting screws
screws (built-in models)
A. Door spring(s) worn or broken
Replace door springs
A. Roller missing
Replace roller
B. Lower rack roller axles bent
Adjust roller axles
C. Rollers binding
Adjust rollers and axles
D. Upper rack slide bent
Adjust slide
A. Cuts, scratches or blisters
Repair with Epoxy Kit
A. Tuff Tub® interior cuts, scratches or
Repair with Epoxy Kit
blisters
B. PermaTuf® inner door cuts
Replace inner door
A. Minor scratches
Repair with Touch-Up kit or spray
paint
B. Damaged panel
Replace panel
A. Dishes rattling
Load dishwasher correctly
B. Panels vibrating
Tighten panels or add pads
C. Detergent cup opening
Some noise is normal (see use and
care book)
D. Drain valve solenoid vibrates
Some noise is normal (see use and
care book). Tighten mounting
E. Foreign object in pump or grader/
Check motor/pump assembly
cutter
F. Motor fan loose
Replace motor/pump assembly
G. Power Tower sprayer bounces
Check wash system
H. Timer buzzes or hums
Tighten timer mounting
I. Water inlet line hammers
Check float switch